Effective Date: 2025-04-24

This Privacy Policy describes how Fragglerz OÜ (“Company,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you access or use any of our websites offering esports training and education services (collectively referred to as the “Website”).

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

1. Information We Collect
We may collect and process the following types of personal information:

  • Contact Information: Name, email address, billing address, phone number.
  • Account Information: Username, password, profile information.
  • Payment Information: Payment card details (processed by third-party payment processors).
  • Booking Information: Details of sessions booked with Trainers.
  • Communications: Emails, chat messages, and customer service interactions.
  • Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

2. How We Use Your Information
We use your personal information to:

  • Provide, operate, and maintain the Website and Services.
  • Process and manage bookings, payments, and transactions.
  • Communicate with you regarding your account, bookings, and customer service requests.
  • Send you updates, promotional materials, and other information (where permitted by law or with your consent).
  • Improve and personalize the Website and Services.
  • Ensure the security and integrity of our Website.
  • Comply with legal obligations and enforce our Terms of Service.

3. Legal Basis for Processing
We process your personal information based on the following legal grounds:

  • Your consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Our legitimate interests, such as improving our services and ensuring website security.

4. Sharing Your Information
We may share your personal information with:

  • Trainers, to facilitate the provision of booked services.
  • Payment processors and financial institutions for transaction processing.
  • Service providers who perform services on our behalf (e.g., hosting, analytics).
  • Legal authorities, if required by law or necessary to protect our rights.

We do not sell, rent, or trade your personal information to third parties.

5. Data Retention
We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, personal information will be securely deleted or anonymized.

6. Your Rights
Under the GDPR, you have the following rights:

  • Right to access your personal information.
  • Right to rectify inaccurate or incomplete information.
  • Right to erase your personal information (“right to be forgotten”).
  • Right to restrict or object to the processing of your information.
  • Right to data portability.
  • Right to withdraw consent at any time.
  • Right to lodge a complaint with a data protection authority.

To exercise your rights, please contact us.

7. International Transfers
Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your personal information, including Standard Contractual Clauses approved by the European Commission.

8. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

9. Cookies
We use cookies and similar technologies to enhance your experience on our Website.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website constitutes your acceptance of the updated Privacy Policy.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

By using the Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.